FAQ
I have a question about
Account
How do I change my password?
Order
Is the product I want to order still in stock?
How do I place an order?
Is the product I want to order still in stock?
How do I place an order?
How do I place an order?
Why can't I add products to my shopping cart?
Do you also have a brick and mortar store?
B2B
Want to order (bigger quantities) as a business?
Product
Are all products organic?
Where can I find more product information?
How can I ask product questions?
Where can I find the specification of an ingredient?
What is the country of origin of this product?
What is freeze drying?
Where can I find the certificates of Naturaplaza?
Services
Shipping & Delivery
What delivery options can I choose?
I have not received my order, what now?
Is an order delivered for free?
Is an order delivered for free?
What is a Track & Trace code?
Payment
What payment methods do you offer?
What payment methods do you offer?
Quality
What payment methods do you offer?
Where can I find the specification of an ingredient?
Contact
How can I reach customer service?
How can I ask product questions?
Returns
Still have questions?
No problem! Our customer service team will be happy to help you.