FAQ

Account
How do I change my password?
Order
Does VehGro also have a physical store?
Is the product I want to order still in stock?
How can i place an order?
Why can't I add products to my shopping cart?
B2B
Want to order (bigger quantities) as a business?
Product
Where can I find the certificates of Naturaplaza?
Where can I find more product information?
What is the country of origin of this product?
Are all products organic?
What is freeze drying?
Services
How can I order products in bulk?
Shipping & Delivery
Is an order delivered for free?
What is a Track & Trace code?
I have not received my order, what now?
What delivery options can I choose?
Payment
What payment methods do you offer?
Quality
Where can I find the specification of an ingredient?
Contact
How can I ask product questions?
How can I reach customer service?
Returns
How do I return an order?
My parcel arrived damaged, what do I do now?
Still have questions?
No problem! Our customer service team will be happy to help you.